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Michael Kingsley, President of EEC, will be attending - and participating in - the SCORE Conference being held in Boston, MA, on June 13, 2007. Mr. Kingsley will tap into his many years of service experience and offer his insight as a panel member during the "Creating a Passion for Service Excellence" session. The session is scheduled to take place between 9:15am and 10:00am on the 13th.
The SCORE Conference takes place from June 11 - 13, 2007, at the Seaport Hotel in Boston, MA.
The conference is focused on increasing revenue and profits by maximizing customer satisfaction and loyalty. CRM industry pioneers and best-in-class industry leaders will present stimulating new concepts for customer satisfaction, retention, and loyalty. Also, there will be presentations covering insightful ideas about employee motivation and incentive-based compensation -- and how all are linked to increased revenues and profits.
Track sessions cover such topics as:
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Increasing service revenue and profits through increased customer loyalty.
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Benchmarking that drives performance.
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Aligning your customer service strategy with the executive suite.
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Linking employee compensation to customer loyalty.
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Real case studies on loyalty management.
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Branding the customer experience by continuously exceeding expectations.
Omega expects 250+ executive level attendees and direct reports in operational areas such as customer service, human resources, and sales and marketing. If you would like additional information about the conference visit the SCORE Conference website at http://www.omegascoreboard.com/score2007_conference_beta_omega.shtml.
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