Printable Version | | 1) | Dial (800)DIAL-EEC (342-5332) or (888) 332-1592 | | 2) | State that there is an emergency service situation | | 3) | Provide the following information: | | | a. | Your name | | | b. | Company name | | | c. | Site address, city, and state | | | d. | The telephone number you can be reached at | | | e. | A brief description of the problem |
When EEC’s Central Dispatch Center answers the call, the service coordinator will manage the response directly and give you an ETA (estimated time of arrival) for the Field Service Technician. If they are unable to give you an ETA, they will immediately contact an EEC Field Service Technician who will respond to you by telephone within 15 minutes. If you do not receive a return phone call within 15 minutes, repeat the entire procedure. In the unlikely event that you do not receive a return phone call, follow the escalation procedure as listed in the order below. | 1) | | | | | | Mid-Atlantic (MAR) | (215) 378-8382 | (215) 962-5837 | | | Midwest (MWR) | (215) 378-8382 | (215) 962-5837 | | | Northeast (NER) | (781) 910-7383 | (860) 558-6337 | | | Pacific (PR) | (714) 321-8997 | (770) 841-1822 | | | Southeast (SER) | (770) 841-1822 | (678) 491-0897 | | | Southwest (SWR) | (770) 841-1822 | (678) 491-0897 | | 2) | | | | | | Lealand Chittim | (617) 312-4018 | | | 3) | | | | | | Mike Kingsley | (617) 877-8251 | |
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