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EEC’s Technician ToolkitTM is a portable – wireless internet accessible laptop that our field technicians rely on to assist in the rapid collection, analysis and dissemination of information. All of EEC’s technicians use the toolkit to capture information while at a customer’s site performing emergency or preventative maintenance services. The laptop enables our technicians to fill out a service call electronically while at the client’s site, access EEC’s inventory, and upload this information to EEC’s central database (EEC Infrastructure ManagerTM ) within minutes of a visit. The information flows immediately from the field to the home office. The Toolkits are equipped with a portable printer so our technicians have the capability of leaving behind service calls, printouts from our database, and various site details while at a client’s site.
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