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Emergency Response Procedures
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Guaranteed 4 hour on-site response 24x7
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15 minute phone response
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Factory trained technicians skilled in Mission Critical environments
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Technicians arrive with "crash kits" containing replacement parts for 90% of failures
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Access to vast local parts inventory
EEC 24x7 emergency service program is an aggressive and rapid response mechanism developed specifically for Information Technology and Telecommunication operations. EEC’s philosophy is to aggressively and rapidly respond to instances of system failure with the right personnel and the right material to bring the site back up immediately. We guarantee 15-minute phone response and 2 - 4 hour on-site response virtually anywhere in the country. Utilizing our logistics/data support systems, EEC technicians arrive equipped with “crash kits” containing replacement parts to repair 90% of most equipment failures. The technicians are also prepared with advanced communication systems to summon expert back-up support; in the event problems are outside the initially reported problem. Once on-site, EEC will take whatever actions necessary to get your systems back on-line fast, and subsequently, investigate solutions to eliminate any future disruptions.
In addition, EEC provides specific individuals’ names, phone #’s, pagers, home phones, etc. as part of our escalation practices. In general our escalation procedure is as follows: technician-supervisor-manager-senior management. During extraordinary events such as natural disasters or storms, EEC requires all personnel to be on-call and available to handle multiple emergencies. To handle this short-term spike in demand, EEC suspends all PM activity thereby increasing substantially the number of man-hours available to address emergencies. We will essentially do whatever it takes to get a problem resolved and never put our short-term interests ahead of the clients’.
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