Emergency Service

Data Center Emergency Repair Service

For Critical Power & Cooling Equipment in Mission Critical Environments

Emergency Response Procedures

Features:eec-parts-inventory

  • Guaranteed on-site response 24×7 varies by Service Level — 4-hour or 8-hour
    (2-hour on-site response upgrade is available in many regions)
  • 15 minute return call response
  • Factory trained technicians skilled in mission critical environments
  • Technicians arrive with “crash kits” containing replacement parts for 90% of failures
  • Access to vast local parts inventory
  • Portable air conditioning units

EEC will do whatever it takes to get your systems back on-line fast

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EEC’s 24×7 data center repair service program is an aggressive and rapid response mechanism developed specifically for critical facilities such as  Data Center and Telecommunication operations. Our philosophy is to aggressively and rapidly respond to instances of system failure with the right personnel and the right material to bring the site back up immediately. We guarantee 15-minute phone response and 2, 4,or 8-hour on-site response (varies by service package selected) virtually anywhere in the country.

Utilizing our logistics/data support systems, EEC technicians arrive equipped with “crash kits” containing replacement parts to repair 90% of most equipment failures. Once on-site, EEC will take whatever actions necessary to get your systems back on-line fast, and subsequently, investigate solutions to eliminate any future disruptions.

Emergency Response Procedures

In addition, we provide specific individuals’ names, phone #’s, pagers, home phones, etc. as part of our emergency response escalation practices. In general our escalation procedure is as follows: technician-supervisor-manager-senior management. During extraordinary events such as natural disasters or storms, EEC requires all personnel to be on-call and available to handle multiple emergencies. To handle this short-term spike in demand, EEC suspends all PM activity thereby increasing substantially the number of man-hours available to address emergencies. We will essentially do whatever it takes to get a problem resolved and never put our short-term interests ahead of the clients’.

Check out what Access Northeast, a Data Center provider and EEC client, said about a data center emergency maintenance call during Hurricane Irene:

“Responding to an emergency maintenance call in the middle of the night is no easy task. Driving through the heavy rain and dangerous winds to reach a service site is also daunting. Resolving an HVAC unit issue in a timely manner is a tremendous benefit to any service provider. However, delivering all three in unison is the EXACT reason why Access Northeast has chosen EEC as our facility maintenance partner throughout New England. Due to the extraordinary efforts of EEC and Steven Thibodeau, Access Northeast was able to deliver uninterrupted service to our customers throughout the duration of Hurricane Irene, unlike many of our competitors in the region. Special thanks to all parties once again.” Michael Donnellan – Access Northeast Chief Operating Officer

To see the whole testimonial from Access Northeast as well as other EEC clients, visit our customer testimonial page.

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